Our commitment to your safety and privacy
At Crownwood Charters, we understand that true luxury is built on a foundation of absolute trust. Your safety, security, and privacy are not just features of our service; they are central to everything we do. Explore the four pillars of our commitment to providing you with complete peace of mind on every journey.
Professional, vetted chauffeurs
The professionalism of our chauffeurs is the cornerstone of our service.
Each member of our team is selected to ensure they meet our exacting standards for safety, skill, and discretion. Every chauffeur undergoes a thorough, multi-stage vetting process, which includes enhanced background checks, to ensure a history of reliability and professionalism.
Our chauffeurs possess advanced driving qualifications and participate in continuous professional development. This ensures they are skilled in defensive driving techniques and providing a smooth, comfortable ride. All chauffeurs operate under strict, binding confidentiality agreements. Your conversations and journey details remain entirely private.
Meticulously maintained and secure vehicles
We provide a fleet of premium vehicles, including Mercedes-Benz and Range Rover models, chosen for their outstanding safety records and comfort.
Every vehicle in our fleet undergoes regular, preventative maintenance that exceeds the manufacturer's recommendations and industry standards.
Before any journey, your chauffeur conducts a thorough inspection of the vehicle, which includes checking tyres, fluid levels, and all safety features. We also ensure each car is professionally cleaned and sanitised before every service, providing a pristine and comfortable environment for you.
Your privacy and data protection
We serve a discerning clientele who rightly expect their privacy to be protected. We handle your personal and journey information with the highest level of security. All client details, including names, contact information, and travel itineraries, are treated as strictly confidential.
Our booking and payment systems use secure technology to protect your data from unauthorised access. We operate in full compliance with the General Data Protection Regulation (GDPR) and all relevant data protection laws in the United Kingdom.
For more information about how we use personal data, please see our privacy policy.
Full licensing and insurance
Crownwood Charters is a professional and legitimate transport provider. We believe in complete transparency regarding our operational credentials. We are a fully licensed Private Hire Operator, regulated by the relevant local authorities. This ensures we meet all legal requirements for operation. We also maintain comprehensive public liability insurance, providing an extra layer of security and assurance for all our clients.
A note on journey schedules and mutual respect
Our commitment to punctuality
We understand that your time is valuable. Our chauffeurs plan every journey with great care to ensure we are on schedule. However, London and Berkshire roads can be unpredictable. Some external factors, such as sudden traffic, emergency road closures, or accidents, are beyond our control.
In these situations, your chauffeur will always prioritise your safety while using their professional experience to find the best alternative route. We are committed to clear communication and will inform you of any significant, unavoidable delays.
Mutual respect
To ensure a pleasant and secure environment for both our clients and our chauffeurs, our service operates on a principle of mutual respect.
We kindly request that our team is treated with the same courtesy they are trained to provide. Any behaviour that compromises the safety or dignity of our staff cannot be permitted.
We are here to help
Our commitment to these standards allows you to relax and focus on your destination, confident that you are in the safest and most professional hands. If you have any questions about our safety or privacy procedures, please do not hesitate to contact us.