At Crownwood Charters, we are committed to protecting the privacy and personal information of our valued clients. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us in accordance with the General Data Protection Regulation (GDPR).

Information We Collect
We may collect the following personal information from you:

1. Contact Information: This includes your name, email address, phone number, and physical address when you book our chauffeur services or contact us for inquiries.

2. Payment Information: We collect payment details, such as credit card numbers or bank account information, to process your bookings and transactions securely.

3. Travel Details: To provide our services effectively, we may collect information about your travel plans, including pickup and drop-off locations, dates, and times.

4. Communication Records: We may retain records of our communication with you, such as emails, phone calls, or messages, for quality assurance and customer service purposes.

How We Use Your Information
We use the information collected for the following purposes:

1. Service Provision: To process your bookings, coordinate chauffeur services, and ensure a seamless travel experience.

2. Communication: To respond to your inquiries, provide updates on your bookings, and communicate with you about our services.

3. Billing and Payment Processing: To process payments and manage billing for our services.

4. Compliance: To comply with legal obligations, regulatory requirements, and industry standards.

5. Service Improvement: To enhance our services, analyze trends, and develop new offerings based on aggregate data.

 

Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors or IT service providers. These third parties are contractually obligated to maintain the confidentiality and security of your personal information.

Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and regular security audits.

Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal information:

1. Access: You can request a copy of the personal information we hold about you.

2. Rectification: You can request that we correct any inaccurate or incomplete personal information.

3. Erasure: You can request that we delete your personal information in certain circumstances.

4. Restriction of Processing: You can request that we restrict the processing of your personal information in certain circumstances.

5. Data Portability: You can request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

6. Objection: You can object to the processing of your personal information in certain circumstances.

 

To exercise any of these rights, please contact our Data Protection Officer at info@crownwoodcharters.co.uk.

 

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
 

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and we encourage you to review it periodically.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@crownwoodcharters.co.uk .
By using our chauffeur services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: April 20, 2024