Frequently Asked Questions
Booking and Policy
Can I book a chauffeur for today?
No, sorry. We only take advance bookings so every chauffeur and vehicle is properly checked and prepared before your journey. It's not a delay tactic, it's what keeps the service consistent. As a rule of thumb, book at least 24-48 hours ahead, and earlier for weddings, events, or peak dates like Ascot week.
How far in advance do I need to book?
The earlier the better. For a straightforward transfer, a day or two is usually fine. For weddings, big events, or anything during a busy season, we'd recommend a few weeks out so we can lock in the right vehicle and chauffeur for you.
Can I change or cancel my booking?
Just let us know as soon as you can, the earlier the better. Cancellation windows and any fees are set out in full in our terms and conditions, or if you'd rather just talk it through, call us on 01344 508121 and we'll walk you through your options.
Do you do one-way transfers or does it have to be return?
Most of our bookings are point-to-point rather than fixed return journeys, so one-way is normal. If you need us to wait or bring you back later, just say so when you book and we'll build it into the quote.
Payment
How do I pay?
By card, in advance. We don't take cash on the day. If you're a regular business client, we can set you up with a corporate account so it's invoiced rather than paid per trip.
Does the price include tolls and parking?
No, quotes cover the chauffeur and vehicle. Congestion charge, parking, and tolls are added on top if the journey needs them. We'll always flag this before you book, no surprise charges after the fact.
Do you offer accounts for businesses?
Yes. If you're booking regularly for your company, a corporate account means we invoice rather than take payment per journey. Get in touch and we'll set it up.
Fleet and Vehicles
What cars do you actually use?
Mercedes S-Class, E-Class, V-Class, and Range Rover Autobiography. That's it, no BMWs, no unbranded minicabs dressed up as chauffeur cars. Every vehicle is maintained to the same standard.
How many people can you fit in one car?
The S-Class and E-Class comfortably seat up to three passengers with luggage. If you're a bigger group, the V-Class seats six to seven, so let us know your numbers when you book and we'll match the right car.
Can I get a car seat for my child?
Yes, just request it when you book so we can have it fitted and ready before you get in.
Coverage
Do you cover my area?
We're based in Bracknell and cover the whole M4 corridor, Berkshire, Surrey, Hampshire, West Sussex, and London. If you're near Reading, Maidenhead, Slough, Ascot, or Windsor, that's very much our patch.
Will you come and collect me from further out, like the Cotswolds?
Yes, we do longer journeys and countryside tours outside our core area too. Just tell us where you're starting from and where you're headed, and we'll quote it properly.
Discretion
Can you sign an NDA?
Yes, if you need one, we're happy to sign it before the journey. This comes up a lot with corporate clients, diplomatic bookings, and anyone travelling with press or public attention around them.
Will the car have any branding on it?
No, our vehicles aren't branded. If discretion matters to you, that's exactly why a lot of clients choose us over a marked minicab or taxi.
Tours
Can you build a tour around what we actually want to see?
We're happy to suggest places if you're not sure where to start, but the itinerary needs to come from you. Our part is the transport to each location on your plan, not the planning of the day itself, so it's best to have your stops sorted before you book.
Are meals included on the tour?
No, meals aren't part of the package. You're free to stop and eat wherever you like along the way, and your chauffeur can always suggest somewhere nearby if you'd like a recommendation.
Do you cover entry tickets to places on the tour?
No, any location that needs a ticket, whether that's a castle, a museum, or an attraction, isn't included in your booking. We take care of getting you there and back, tickets and entry are down to you to sort in advance.
Practical
What happens if my flight is delayed?
We track your flight in real time, so we already know if you are running late. You get 60 minutes of free waiting time after the chauffeur arrived to the location.
Is Wi-Fi available in the car?
Yes, all our vehicles have onboard Wi-Fi and phone charging, so you can work or stay connected on the way.
I think I left something in the car, what do I do?
Call us straight away on 01344 508121. Don't wait or email, phoning gets it to the right chauffeur fastest while the car's still on the road or nearby, which gives you the best chance of getting it back quickly.
Can you park exactly where I want at the venue?
If the venue has assigned a specific parking or drop-off spot, that's what we have to work with, it's not something we can change or negotiate on the day. Venues set those rules for a reason, so your chauffeur will always use the closest and most convenient spot available within what's allowed.