Frequently Asked Questions About Our Chauffeur Service
Booking and policy
Can I book a chauffeur for today?
No. We accept advance bookings only, so every chauffeur and vehicle is checked and prepared before your journey. Please book at least 24-72 hours ahead, at least a month ahead for weddings, and 3-4 months ahead for big events such as Royal Ascot or Farnborough Airshow.
Can I book for next year?
Yes, and honestly, the earlier the better. Send your date and journey details now, and we will check availability.
Can I hire a chauffeur on a long-term contract or for daily use?
Yes. We offer long-term chauffeur contracts and daily chauffeur services for both business and private clients. Talk to our team today to discuss your requirements.
Can my PA, executive assistant, or office manager book on my behalf?
Yes. We regularly accept bookings from executive assistants, personal assistants, office managers, and travel coordinators arranging transport for clients, directors, and employees.
How far in advance do I need to book?
The earlier the better. For a straightforward transfer, a day or two is usually fine. For weddings, big events, or anything during a busy season, we'd recommend a few weeks out so we can lock in the right vehicle and chauffeur for you.
Can I change or cancel my booking?
Just let us know as soon as you can, the earlier the better. Cancellation windows and any fees are set out in full in our terms and conditions, or if you'd rather just talk it through, call us on 01344 508121 and we'll walk you through your options.
Can I book a one-way transfer?
Yes. We accept one-way transfers as well as return journeys.
Can I book more than one car?
Yes. We coordinate multiple vehicles, routes and timings for groups, weddings, corporate events and roadshows. Tell us how many cars and passengers you need, and we will include it in your quote.
What if I only need the car for an hour or two, do I still pay the full minimum?
Yes. Hourly and full-day hire carry a set minimum booking, and that applies regardless of how much of it you actually use. This keeps a chauffeur and vehicle properly reserved for you rather than shared elsewhere.
Can you support multi-stop business itineraries and roadshows?
Yes. We regularly support corporate roadshows, multi-stop itineraries, client meetings, and executive travel schedules. Simply provide your itinerary and timings, and we'll coordinate the transport accordingly.
Is my personal information safe with you?
Yes, we only use your details only to arrange and confirm your journey. Our privacy policy explains how we handle your data.
Who sees the details I put in your booking form?
Our own team reads your booking and contact form enquiries. We do not use AI to handle them, and a member of the team will call you to confirm your details.
How do I know my booking is genuine?
Please transact only through our official website and social media accounts.
Requesting a quote
What details do I need to include?
Please provide your date, pick-up time, pick-up and drop-off addresses, number of passengers and luggage, and the service you need. For airport transfers, add your flight number. Include any child seat or special requests at this stage.
Why do you phone me when I only want a quote?
Pricing is tailored to each journey, so a short call confirms the details and avoids misquoting.
What if you cannot reach me by phone?
Crownwood Charters will email your quote if the call goes unanswered. Please check your junk folder and make sure the email address on your enquiry is correct.
Payment
When do I pay for my booking?
Crownwood Charters requires payment in advance for every booking. Bookings are either prepaid or arranged through an approved account.
How do I pay?
Payment is made by card in advance via a secure payment link. We accept all major credit and debit cards. We do not accept cash payments.
For regular business clients, we also offer long-term contracts with convenient invoicing arrangements, making ongoing travel simple and hassle-free.
Does the price include tolls and parking?
No, quotes cover the chauffeur and vehicle. Congestion charge, parking, and tolls are added on top if the journey needs them. We'll always flag this before you book, no surprise charges after the fact.
Do you offer accounts for businesses?
Yes. If you're booking regularly for your company, a corporate account means we invoice rather than take payment per journey. Get in touch and we'll set it up.
Fleet and vehicles
What types of vehicle do you offer?
Crownwood Charters offers three vehicle types: sedan, SUV and MPV. The sedans are the Mercedes-Benz S-Class and E-Class, and the MPV is the Mercedes-Benz V-Class.
The SUV is the Range Rover Autobiography.
How many people can you fit in one car?
The S-Class and E-Class comfortably seat up to three passengers with luggage. The V-Class seats six to seven passengers, which suits groups and families with luggage.
Can I get a car seat for my child?
Yes, just request it when you book so we can have it fitted and ready before you get in.
Coverage
Do you cover my area?
Crownwood Charters is based in Bracknell and chauffeurs clients from Berkshire to London and from London back to Berkshire. We also cover Surrey and Hampshire, including pick-ups from all terminals at Southampton Port.
If you are near Bracknell, Ascot, Windsor, Maidenhead, Reading, Wokingham, Farnborough or Farnham, that’s very much our patch.
Will you come and collect me from further out, like the Cotswolds?
Yes, we do longer journeys and countryside tours outside our core area too. Just tell us where you're starting from and where you're headed, and we'll quote it properly.
Discretion
Can you sign an NDA?
Yes, if you need one, we're happy to sign it before the journey. This comes up a lot with corporate clients, diplomatic bookings, and anyone travelling with press or public attention around them.
Will the car have any branding on it?
No, our vehicles aren't branded. If discretion matters to you, that's exactly why a lot of clients choose us over a marked minicab or taxi.
Tours
Can you build a tour around what we actually want to see?
We're happy to suggest places if you're not sure where to start, but the itinerary needs to come from you. Our part is the transport to each location on your plan, not the planning of the day itself, so it's best to have your stops sorted before you book.
Are meals included on the tour?
No, meals aren't part of the package. You're free to stop and eat wherever you like along the way, and your chauffeur can always suggest somewhere nearby if you'd like a recommendation.
Do you cover entry tickets to places on the tour?
No, any location that needs a ticket, whether that's a castle, a museum, or an attraction, isn't included in your booking. We take care of getting you there and back, tickets and entry are down to you to sort in advance.
Practical
Where will my chauffeur meet me at the airport?
Your chauffeur will meet you at the agreed collection point for your airport or terminal. Full meeting instructions will be confirmed before your journey, and your chauffeur will be in contact if required.
What happens if my flight is delayed?
We track your flight in real time, so we already know if you are running late. You will get one (1) hour of complimentary waiting time after the flight has landed.
I think I left something in the car, what do I do?
Call us straight away on 01344 508121. Don't wait or email, phoning gets it to the right chauffeur fastest while the car's still on the road or nearby, which gives you the best chance of getting it back quickly.
Can I hire a chauffeur to drive my own car?
No. We provide a chauffeur and a vehicle together, so we do not offer a driver-only service.
Can I hire the driver and the car for a photoshoot?
Yes. You can book us for your photoshoot through our Chauffeur by the Hour or Chauffeur for the Day service.
Can you park exactly where I want at the venue?
If the venue has assigned a specific parking or drop-off spot, that's what we have to work with, it's not something we can change or negotiate on the day. Venues set those rules for a reason, so your chauffeur will always use the closest and most convenient spot available within what's allowed.
Partnerships and collaborations
Can I book on behalf of my clients as a travel agent?
Yes. Travel agents and tour operators can book for their clients. Please provide complete journey details, including passenger names, flight numbers and drop-off addresses, so we can quote the journey.
Can hotels, concierges and venues refer guests to you?
Yes. We chauffeur guests for hotels, wedding venues and event organisers across Berkshire, London and the surrounding counties. Tell us how often you need transfers and we will propose how to work together.
How do I contact you about a partnership?
Email info@crownwoodcharters.co.uk or send us a message via WhatsApp +44 1344 508121. If we cannot take your call, please send your details by email.
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